Refund Policy

When you buy a peer-to-peer listing, the seller has a window to send the Steam trade offer. If the item is not delivered within 30 minutes, you may cancel the order yourself for a full refund to your balance — no questions asked — and purchase from another seller instead.

Refunds from a cancelled, undelivered order are returned to your skin1 balance immediately and are available to spend right away.

• Orders that were not delivered within the 30-minute window.
• Duplicate charges or technical errors caused by skin1.
• Items that materially differ from their listing (e.g. wrong float or wear).

Once an item has been successfully delivered to your Steam inventory, the sale is complete and the trade cannot be reversed. We also cannot refund:

• Change-of-mind requests after successful delivery.
• Losses caused by sharing your account, API key, or trade URL.
• Market price movements after purchase.

For undelivered orders, use the Cancel order button on the order page. For any other issue, contact support within 7 days with your order ID. Approved refunds are returned to your skin1 balance; where a payment method allows it, we can return funds to the original source on request.

The statutory right of withdrawal for digital content does not apply once delivery of an item has begun with your consent. This does not affect your mandatory consumer rights under EU law where they apply.